Operations Team

VickieOperations/Project Coordinator - Vickie Ruehrwein

Mrs. Ruehrwein joined OMG in November of 2003 after 7 years with an outsource services provider in the Information Technology industry. Previous experience included positions in retail and finance industries. Through previous experience, Vickie brings a wealth of knowledge and skills in the areas of enterprise reporting and compliance, data gathering techniques, data analysis, technical writing, work flow and process documentation, presentation preparation, project management, and long range strategic planning.

During her tenure at OMG, Vickie has implemented many tools and procedures to streamline processes and enhance reporting and data gathering aimed at improving internal and external communications with our clients. She currently oversees reporting requirements and compliance at the site and enterprise levels, long term strategic planning and project management, development and compliance of annual Business Plan goals and deliverables.

Vickie assists the OMG Senior Operations Manager with establishing and managing operational goals and compliance, implementing new accounts and reporting development, enhancements, and compliance at each OMG site. Other responsibilities in support of Business Development efforts include the analysis of due diligence information, documenting proposals, writing and managing RFPs for clients, project management oversight, and involvement in consulting engagements. Vickie completed the and earned the Lean Six Sigma White Belt Certification Course. 

JackieSenior Operations Manager - Jackie Bell


Mrs. Bell joined OMG in November of 2011, after graduating from Sullivan University in Louisville, KY with a Bachelor of Science degree in Accounting. Jackie received her MBA from Sullivan University in December 2012. Jackie brings a “can do” attitude and a wealth of technical skills to OMG. Jackie has held the positions of Operations Analyst and Operations Manager for the Cincinnati region before being promoted to Sr. Operations Manager in December, 2015.  Reporting directly to the VP of Operations, Jackie is responsible for the management of all operations for OMG.


Mackenzie headshot for webOperations Manager - Kentucky Region, MacKenzie Gahlinger

Mrs. Gahlinger joined OMG, LLC in April of 2011.  She earned her B.S. from Indiana University and has over 10 years’ experience in Direct Mail, Mailroom Management and Print Management.  Mackenzie's area of expertise includes employee development, management and production. Mrs. Gahlinger supports the Kentucky Region by coaching, training and mentoring the staff.  She verifies reporting for accuracy and ensures each site completes their annual Business Plans.  Mrs. Gahlinger works closely with the OMG Director of Operations to help support daily operations at the sites.  She interacts daily with team members and clients and assists the sites with identifying cost saving opportunities.